Return & Refund Policy
At Deayulife, our goal is to provide our customers with the best products and services. This Return and Refund Policy outlines the terms and conditions under which returns, replacements, and refunds are processed. By making a purchase with us, you agree to this policy.
1. Returns
Products may be returned within 3 days of delivery, provided they are unused, undamaged, and in their original packaging.
To initiate a return, please contact our support team at [support email/phone number] with your order details.
Certain items (such as software licenses, digital products, customized items, or hygiene-related products) cannot be returned unless they are defective or damaged upon delivery.
2. Replacements
If you receive a defective, damaged, or incorrect product, you may request a replacement within the return period.
DEAYULIFE reserves the right to verify the defect via photos, videos, or inspection before approving a replacement.
Upon approval, the replacement product will be delivered within 15 days.
3. Refunds
The refund process will be initiated after the returned item is received and inspected.
Approved refunds will be credited to your original payment method within 7–15 business days (timelines may vary depending on your bank or payment provider).
Shipping and handling charges, as well as taxes (such as SGST/IGST), are non-refundable, except in cases where a defective or incorrect product was delivered.
4. Cancellations
Orders may be cancelled prior to dispatch. Once shipped, a cancellation will be treated as a return, and the process outlined above will apply.
DEAYULIFE reserves the right to cancel any order if fraud or misuse is suspected.
5. Contact Us
For any questions regarding returns or refunds, please contact us at:
📧 Email: support@deayulife.com
Phone: +91-91160 59235